Contact us

Please Use our Online Inquiry Form to Contact Us.


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Shipping:

All orders over $100 before tax receive free shipping. Orders under $100 before tax will incur a flat rate shipping charge of $15.00

Warranty:

All ZWILLING J.A. HENCKELS products are fully guaranteed against defects in material and /or craftsmanship. If your product should prove to be defective we will repair it or, if necessary, replace it. If the product should become defective please contact our Consumer Service Team using the INQUIRY FORM above or by emailing customerservice@zwilling.ca to confirm defect is within warranty coverage.

When sending in items to be repaired or replaced under warranty, be sure to include a return address, a contact phone number, description of the product defect, proof of purchase (if available), and any other information pertinent to the product's return. Please note these warranties expressly exclude any defects other than manufacturer defects and do not cover wood products. Products with non-stick coating are not for professional use and have a two year warranty.

 

This warranty process is for Canadian residents only.

 

Returns:

ONLY ITEMS PURCHASED AT ZWILLING.CA WILL BE ACCEPTED.

You may return most new, unopened items sold and fulfilled by ZWILLING.CA within 30 days of delivery for a full refund. Items must be in new and unused condition, with all original packaging, accessories, instructions, etc.
Returned items must be sent by the Customer\'s own courier at the customer\'s expense. We suggest using a service that allows you to track the package as we are not responsible for lost, stolen or undelivered items.

You will require a Return Merchandise Authorization Number (RMA#) in order to return a product(s). Please complete the RMA# form. Once the form has been completed, an RMA number will be emailed to the email address provided when placing the order. Please print the RMA# in a clear and legible format on a piece of paper along with the order number, contact name and phone number / email used to place the order and include it in the package you are returning so that we can identify the return and ensure you are credited back appropriately.

If a product arrives damaged, please contact us within 7 days of receipt of the product; otherwise no refund will be given.

  

Payment Details:

Payment will be processed when you place your order
Your shipping address must match your credit card billing address.
Orders are processed between 9:00 am & 4:00 pm EST Monday - Friday, excluding holidays
Orders leave the building within 5-7 business days of being received
All purchases made through ZWILLING.CA may be shipped within Canada only; we DO NOT ship to PO Boxes
All orders are sent out through a standard shipping method and will require a signature at time of delivery
A tracking number will be provided in a confirmation email once the order has shipped
Any returns must get an RMA number prior to return of the product(s)
FREE Shipping on orders over $99

 

Contact Us:

Media:

Members of the MEDIA please email marketing@zwilling.ca to request information regarding the company or specific products.

Please include your name, publication, telephone number and e-mail address as well as some details about your inquiry.